We sell all of our products online for delivery by UPS courier to the UK Mainland (excluding the highlands of Scotland) on Wednesdays between 9am and 6pm. Delivery costs £6.50 on orders under £30, £3.50 on orders between £30 and £50. It is free for orders over £50.
Unfortunately we are unable to offer a delivery service to the Highlands and Islands of the UK.
Please place your order by midnight on Monday for our Wednesday delivery. All deliveries need to be signed for unless you state otherwise in the delivery instructions field. These instructions override the need for a signature as they instruct the driver to leave the parcel safely at its destination (e.g. ‘in the garage’ or ‘on the porch’. We request these alternative delivery instructions due to the perishable nature of the goods being delivered: we don’t want the driver to take the parcel away for delivery at a later date. If the parcel has been left without a signature it is left at your own risk.
TERMS & CONDITIONS
As soon as you place your order we will process the information you have given us. If anything is missing, or we anticipate any problems with our normal delivery schedule, we will get in touch with you. Otherwise, your order should be delivered on the designated Wednesday between 8am and 6pm.
Made on such a small scale, our charcuterie may vary slightly in size or shape from batch to batch. Occasionally this might mean that, in order for us to give you the correct weight of salami, we don’t send a whole one. You will be notified of this before the order is sent out.
If your order has been damaged during delivery, please call/ email us as soon as you can and if possible send pictures. We cannot accept any responsibility for quality deterioration due to an incorrect address, delayed delivery due to extreme weather, no alternative delivery instructions given, or other events that are out of our control (e.g. delivery vehicle breakdown).
We accept payment online by Maestro, Solo, Electron, Visa, MasterCard and Delta. Your payment is processed through PayPal which ensures that all your information remains secure.
You may cancel an order as long as we receive the notification a minimum of 2 days before the designated delivery date. We will issue a refund in full.
PRIVACY & YOUR INFORMATION
This website contains cookies, which are used for marketing purposes and to improve the user experience. We retain details necessary for the successful fulfilment of your order, and may use your name and email address to send you information about seasonal offers or new products. We do not sell addresses to any other companies.
The Ham & Cheese Co Ltd is a company incorporated in England and Wales and registered under Company Number 5448897.
PRODUCT CARE INFORMATION
We supply cheese paper with all of our products, which is both protective and breathable. We recommend wrapping each of your charcuterie and cheeses separately, and as tightly as possible to reduce their contact with the air. Then put them in a plastic food bag before putting them in the fridge, to give them some protection from the dry cold.
Whole charcuterie will keep happily for months in this way, and parmesan and brebis cheeses for several weeks. Mould is an integral parting of making quality salumi, and as long as there is enough moisture in the meat it can continue to develop moulds. These can be removed with the casing and do not affect the quality of the product.
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